General

All orders are accepted and quotations given subject to the following conditions. A contract is formed by the Customer's order and the acceptance of it by the Company either in writing or by the processing of the order including collection of goods, packaging and despatch of the order. If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Conditions and the remainder of the provisions in question shall not be affected thereby.

These Conditions shall apply to all contracts between the Company and the Customer to the exclusion of all other terms & conditions (including any which the Customer purports to apply). No variation to these Conditions shall have any effect unless expressly agreed in writing by the Company.

Pricing

All prices are as set out in the Company's catalogue at the date of dispatch of the Goods. The Company does its best to maintain prices through long-term contracts with its suppliers for the lifetime of the catalogue, i.e. one year. The Company reserves the right to alter the price of goods quoted in the catalogue if it should become necessary as a result of exchange rate fluctuations or causes which are outside the Company's reasonable control and in such case the Customer will be advised on receipt of the order or by written notification.

If the Customer requires printing on goods over and above the extent specified in the catalogue this will be subject to a charge for the additional work incurred.

Delivery

Unless otherwise agreed delivery shall take place at the Customer's premises. Minimum carriage charge of KWD 1.000, unless minimum threshold has been met for free delivery. Carriage charge may vary for bulky goods or for addresses outside of mainland Kuwait. The Customer has the option of arranging for collection of the ordered goods if he/she so wishes. Delivery times are given as accurately as possible and whilst every effort is made to adhere to them, the Customer shall not be entitled to damages or to cancel an order for failure for any cause to meet any delivery time stated. The quantity of any goods ordered shall be subject to fluctuation of plus and minus 10%. Samples are counted.

Special Goods

Special orders i.e. non-catalogue goods require 50% deposit of the total amount payable in advance. The Company cannot accept, for whatever reason, cancellation of contracts covering the supply, manufacture or purchase of goods to the Customer's specification or request. Such goods must be taken by the Customer and paid in full. The Customer will be liable to compensate the Company for any partly finished products, material stock and tools held for the manufacture or supply of the goods.

Risk

The risk in the goods shall pass to the Customer on delivery.

Payment

Payment in advance is required for new Customers (either KNET or credit card details with order) until an account has been set up. Unless agreed in writing, payment in full is due 30 days from invoice date. Time is of essence as regards payment terms. The Company reserves the right to charge interest at a rate of 4% above the Barclays Bank PLC base lending rate on any account overdue. The Company reserves the right to withdraw or alter any payment or credit terms at any time without prior notice.

Special requests (express freight 24 hour delivery) are carried out at the Customer's own expense.

Alterations on orders and cancellations for products already ordered, delivered or custom finished will not be accepted.

Warranty

The Company warrant that all goods shall be of satisfactory quality and conform to any specification agreed by the Company in writing and that they will be within the normal limits of industrial quality of such products. The liability of the Company for breach of such warranty or any claim in respect of any defect in the goods shall be limited to replacement of the goods or reimbursement of the price paid by the Customer for those goods. The Company shall not be liable under this warranty where the defect is a consequence of the goods being subjected to abnormal usage or where the defect is due to an act of neglect or default of anyone other than the Company. Subject as expressly provided in these Conditions, and except where the goods are sold to a person dealing as a Consumer.

 Subject as aforesaid, the Company's total liability to the Customer in contract tort or otherwise howsoever shall be limited to the price of the goods and the Company shall not be liable to the Customer for loss of profit or loss of business whether direct, indirect or consequential or in relation to the Contract.

Returns

Defective goods should be returned to the Company at the Customer's expense. Such returns can only be made with the Company's written authorization. The Customer must notify the Company in writing within 5 working days after receipt of goods or in the case of a latent defect 5 working days after discovery of the defect of his/her intention to return goods. Goods returned without written notification will not be accepted and must be paid in full by the Customer. Return of non-faulty goods will be subject to a 10% handling charge and return carriage at the Customer's expense. All returns must be in their original packaging, with delivery note, and packaging label.  A defect affecting part only of the goods shall not entitle the Customer to reject the entire delivery.

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No part of this publication including text, photos and drawings may be partly or wholly reproduced, stored in a retrieval system, translated or amended without the written authorization.